Frequently Asked Questions

If the FAQs don’t answer your query, please send contact us.

What are the delivery charges for orders from the Online Shop?

Currently, it is FREE delivery to UK & Ireland.
The Rest of the World, €20.

Which payment methods are accepted in the Online Shop?

We accept the majority of credit and debit cards. Please note, we do not store card details on site. All transactions are security checked and completed via STRIPE.

How long will delivery take?

Lead time, the time to make the product, will take two weeks from date of order. The delivery time after will be dependent on your location. We’ll endeavor to inform you of expected delivery dates when the product is ready to ship.

How secure is shopping in the Online Shop? Is my data protected?

Please note, we do not store card details on site. All transactions are security checked and completed via STRIPE, a leader in online payment processing. For more information, visit https://stripe.com/ie

What exactly happens after ordering?

Once we recieve your order, the lead time to craft will be usually a minimum of two weeks.

Do I receive an invoice for my order?

Yes, you will receive a digital receipt of the order to the email used when creating your order. Please keep for your own reference. Depending on your email provider, at times, emails are directed to your junk folder. If you do not receive an email confirmation of your order within a few minutes to your “Inbox” please check there.

Do I have to pay customs charges?

If the country your order is being delivered to is outside the EU you are responsible for any additional custom taxes or charges incurred.

Contact Us